We want to ensure all our customers are as delighted as we are! If you do have an issue with your product we would love to hear from you so we can work towards a resolution.
Please note there will be no refunds/ partial refunds or replacements if your text was not supplied correctly in the notes to seller section. This also refers to digital proofs. If possible we will amend the design however there may be additional costs involved and confirmation from chalk and co must be received in order to change specifications. We are not held liable for any other discrepancies in mistakes within the artwork of the boards if the digital proof is approved. We do our best to ensure all clients receive a digital proof at no additional cost so it is the clients responsibility to ensure the FINAL digital proof is correct.
Refunds will be given to non personalised products should you wish to return them due to quality or change of mind. It is important you notify us within 3 days of receiving your order for this to occur. Goods must be in original condition and original packaging. Partial refunds will not be given, you must return the product in its original condition for a refund.
We do not offer refunds or returns on personalised products.
Please note sometimes faulty or sub standard items make their way to you. Please contact us within three days of receiving your item to let us know. Please keep your packaging and note return to seller on the original packaging. This will be at no additional Cost. To cover your parcel please lodge it with Australia post and ensure that you have a receipt for proof of postage. We will then send out a replacement of your item or refund on return of your item.
MISSING OR LATE PARCELS:
Please note it is the customers responsibility to investigate lost or missing parcels. If your order has not arrived within 10 business days please get in touch asap to let us know. We will do everything we can to ensure your parcel is located.
We can not be held liable for lost or missing parcels that include tracking in your order.
In the case of a lost or missing parcel you must notify us within 14 business days after your order. We can not assist in any way after this period of time.
If you wish to add insurance to your postage or a signature on delivery please get in touch prior to your order.
All orders are to be paid in full prior to any customisation. Some custom designs will show as a reserved listing which enables the customer to pay for the item before design work commences.
We use a courier or Australia post depending on the size and weight of your order to offer the cheapest an most effective shipping services. WE CAN NOT SHIP TO POST BOXES OR AUSTRALIA POST PARCEL LOCKERS.
In which case you have provided an incorrect or incomplete shipping address additional shipping charges may be applied if your item requires redelivery.
We can not guarantee shipping times. We can try our best to upgrade your shipping and ship via air rather than road however once it is shipped your parcel is in the hands of the courier and we are unable to guarantee arrival prior to your date.
We aim to get to all our customers within 1-3 business days. However sometimes we can't - or sometimes our email doesn't allow us to run as we like! If you haven't received contact from us within three business days please don't hesitate to send us a follow up email asap.